GuestLens Support
Need a hand? Email guestlens@braka.dev and we'll get back to you. To report abuse or a privacy concern, use the same address — see the Privacy Policy for details.
Frequently asked questions
How do I join an event?
Scan the event's QR code, or open the app and type the event code the host shared with you. Add your name and you're in — no account required.
Do I need an account?
Guests don't. You join with just a name and an event code. Hosts sign in with Apple or an email and password so they can create and manage events across devices.
My uploads are stuck or slow.
GuestLens uploads in the background and queues items when you're offline. Keep the app installed and reconnect to Wi-Fi or cellular — queued uploads resume automatically. Large videos take longer on a slow connection.
How do I save photos from an event?
Open any item and tap Save to add it to your device's Photos app. That's the only supported way to keep a copy — GuestLens doesn't export to other apps or services.
Who can see my photos?
Only the host, co-hosts, and other guests of that same event. Media is never public. See the Privacy Policy for the full picture.
How do storage plans work?
Hosts can buy a storage plan for an event to raise its upload capacity. Plans are one-time in-app purchases, handled by Apple, and are consumable and non-refundable. You can upgrade mid-event to unblock paused uploads.
How do I delete my account or data?
Open Settings in the app and choose Delete Account. This removes your account and your name from your uploads; events you solely own are deleted entirely. For any other data request, email guestlens@braka.dev and we'll respond within one month.
Contact
Still stuck? Email guestlens@braka.dev.